Business phone systems aren’t built to last indefinitely. A typical PBX system can run for 10 years or more, but with far more affordable and scalable options now on the market, they are starting to show their age. At the same time, a company’s ability to communicate reliably is a key driver of growth and success. Make the wrong choices or stick with an outdated system that can’t keep up with demand, and you risk serious damage to your brand reputation and employee productivity. With those factors in mind, here are five signs it’s time for an upgrade:
#1. You’re paying too much
As systems get older, they become more expensive to maintain and repair. Replacement parts become more difficult to locate, particularly for systems that are no longer supported by their original manufacturers. With extremely outdated systems, it can even be difficult to find the right expertise to resolve problems. The same applies to software solutions too, which become vulnerable to cyberattacks once their developers stop releasing critical security updates for them.
On top of those costs are calling fees. For older PBX systems, these tend to be much higher, especially for organizations doing business overseas. By upgrading to VoIP, calls over the internet will be free, while those to landlines and mobile phones will be much cheaper.
#2. You’re missing too many calls
Fewer things get in the way of customer satisfaction faster than endless call queues and dropped lines. If you’re missing too many calls, it won’t be long before your reputation starts to suffer as well. There are many reasons why you might be missing calls, such as employees wasting time on trivial calls that can be handled by an auto-attendant, secretaries being overloaded, and voicemail inboxes filling up.
Business-grade VoIP solutions feature automated attendants, which effectively fill the role of a secretary by ensuring callers get to speak to the right person as soon as possible. Calls may also be forwarded to mobile devices when employees are out of the office.
#3. You’re thinking of expanding your business
These days, landline phones are woefully inadequate for all but the smallest of businesses. A PBX system is prohibitively expensive for most companies, and it lacks the scalability to drive and enable business growth. Opening new branches becomes even more challenging if your communications infrastructure is dated and inflexible. If you’re moving to a new office, it can be extremely expensive to relocate your telephony infrastructure, too.
By replacing your aging phone system with a managed VoIP solution, you no longer need to worry about geographical and device limitations. Instead, everything becomes software- and account-based, enabling employees to use any device to make calls.
#4. Your employees are demanding mobility
We’re long past the days when having an office job meant being stuck in front of a desk in the same office from 9 till 5. But if you’re still relying entirely on desk phones and landlines, then it will be difficult to modernize. Employees are demanding mobility now more than ever before, and over half of the US workforce now works from home or on the move at least one day per week. If your phone system can’t accommodate remote work, then it’s time to change.
VoIP is the perfect match for mobility, since it allows employees to use any internet-connected device with a speaker and microphone as a business telephone. This also reduces the cost burden on the business, since employees can use their own devices for work.
#5. You need to boost employee productivity
Dated technology and a lack of flexibility are common hindrances to productivity and morale. Having to stay close to a deskphone throughout the working day to ensure you don’t miss an important call is hardly the most productive way to spend your time. With complicated PBX systems, there may even be a need for extensive employee training.
Modern VoIP systems don’t have these limitations. People are usually more comfortable and work more effectively when using their own devices, and the portable nature of VoIP makes it possible. Business-grade solutions often come with built-in training features too, such as call recording and in-call monitoring and whispering.
JAD Technologies provides VoIP services that fuel business growth and enhance productivity. Contact us today to get a reliable tech partner on your side.